Every person out there can agree that project management processes are essential to the success of a project. Documentation is, naturally, a critical part of this process. However, what takes place when this ever-increasing wave of paperwork gets to a dangerous level and begins to start seriously impacting on the actual delivery of the project?
The process of project management is a service that is required to be offered for all but the tiniest project. The curse of the inexpert project manager is that he or she has the belief that his or her aim is to bombard the customer as well as the project team with heaps of paperwork which is to a small rain forest.
At times, the logic is that if you pass sufficient paper and/or emails around, not a single person will take the time to read them. Often it is the argument that every agreement, action or discussion generates yet another piece of correspondence which goes unread until it really comes down to the wire and everyone begins to examine the project file and are looking for the get-out clause of an email which gives the message “I told you so”.
The real purpose behind project management
This is not what the product manager should be doing. Project management can be conceived as an integral part of your customer services team. In fact, no one will ever get closer to your customer as well as their business than during the course of a project.
If your project manager can give up the pen and email, they can become a communication intermediary between you and your customers as opposed to a bureaucratic blockage. As soon as this is understood and comprehended the project manager can then speak with the customer as often as possible as well as with the team only when necessary. This allows the developers to keep developing as well as maintaining the customer relationship.
Of course, project management does necessitate the production of some paperwork. This does include some information which can be used for protection when there is a problem encountered. Don’t forget that there is always the risk of failure in addition to the potential for things to end in litigation.
To ensure that this doesn’t happen, there are a couple of tips that you can follow.