Digital transformation is a journey and definitely not a destination. This why it is a process which will take a number of years for customers, partners as well as vendors to travel together in any meaningful way.
The end-customers, systems integrators (SIs) as well as vendors form three points of a triangle. Vendors’ partners play a key role in such a journey as they are the ones who suggest, provide and implement the required solutions for the end-customers.
Of course, vendors still do need to work closely with partners in order to help them transform themselves so they are better able to deliver digital solutions to customers. In addition, they must understand what the customer may require for such a journey regarding how their solutions could impact on the customer.
In this way, they are able to ensure that the relevant solutions are available as well as that their partners have secured the knowledge transfer needed to enable them to integrate and optimise the solution for their customers.
The Aspects Of The Digital Transformation Triangle
Adopting a North Star
Operational strategies – such as doubling profits, new product/service launch and adding workforce – are not-so North Star. Business vision for example committing to continuous innovation, delivering affordable solutions for consumers as well as tapping sustainable profit-making opportunities are a few examples of how your North Star should be defined.
Senior level management is the driver and architect of this top-level conversation of defining – in addition to adopting North Star. While embracing a North Star, top management needs to compare their existing offerings together with the industry players. Equipped with rich industry experience as well as the correct consultation, top management can make the decision on the correct North Star.