The more connected that we are, the more disconnected we sometimes feel – particularly when we’re dealing with faceless companies such as banks and other financial institutions. A digital world can be cold; however it doesn’t have to be. One of the ways to warm up your service offering is to use technology to treat customers like individuals again and boost your brand loyalty.
Innovation in the financial services sector is at an all-time high. “Fintech” is the buzzword on everyone’s lips, whether you’re a developer at a start-up or an executive at one of the major banks. As a consequence, the industry is experiencing remarkable progress.
It’s all very exciting, however one of the side-effects of progress is increased complexity as well as a baffling array of choice. Customers are being bombarded with new products on a daily basis – by their own bank as well as by external disruptors. However, how many of these products are relevant to the customer, and how many merely add to the digital noise?
Drive Your Brand Story With Compelling Content
The notion that content, as well as brand narrative (or brand story), should be in alignment is really nothing new, however driving engagement and passionate, repeat customers can be heavily influenced by delivering the right content and generating brand loyalty. Customers consume massive amounts of content as a course of daily life. Businesses may be assured that by creating – as well as distributing – sufficient content which they are able to achieve a layered impact where content trickles through to their customers in a number of different ways. Excellent content builds credibility and when the content and the understanding with a product or service track at the same time customer trust is born.