In A Digital World Why Is Engagement Key To Building Brand Loyalty?

The more connected that we are, the more disconnected we sometimes feel – particularly when we’re dealing with faceless companies such as banks and other financial institutions. A digital world can be cold; however it doesn’t have to be. One of the ways to warm up your service offering is to use technology to treat customers like individuals again and boost your brand loyalty.

Innovation in the financial services sector is at an all-time high. “Fintech” is the buzzword on everyone’s lips, whether you’re a developer at a start-up or an executive at one of the major banks. As a consequence, the industry is experiencing remarkable progress.

It’s all very exciting, however one of the side-effects of progress is increased complexity as well as a baffling array of choice. Customers are being bombarded with new products on a daily basis – by their own bank as well as by external disruptors. However, how many of these products are relevant to the customer, and how many merely add to the digital noise?

Drive Your Brand Story With Compelling Content

The notion that content, as well as brand narrative (or brand story), should be in alignment is really nothing new, however driving engagement and passionate, repeat customers can be heavily influenced by delivering the right content and generating brand loyalty. Customers consume massive amounts of content as a course of daily life. Businesses may be assured that by creating – as well as distributing – sufficient content which they are able to achieve a layered impact where content trickles through to their customers in a number of different ways. Excellent content builds credibility and when the content and the understanding with a product or service track at the same time customer trust is born.

Personalisation Of Content Can Also Be A Terrific Way To Drive Brand Loyalty

How do you respond to messages which seem tailored individually to you? If you’re like most of us, personalised content significantly ups the odds you’ll pay attention and act. Individuals respond to marketing messages that make them feel special as well as unique. The more that your organisation will be able to tailor content and services in order to make emotional connections with customers the closer they will get too fanatical repeat buyers as well as brand ambassadors.

Another factor which will increase your engagement is to localise your content. Just as personalisation is responsible for creating an immediate customer connection to the content, localised deals, localised messaging with specific nuances of a regional or city-specific population, as well as other details that reach buyers with content that they can call their own will drive loyalty and affinity.

Get in touch with the Digital School of Marketing

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