On average it takes 7½ seconds to respond to an online market research survey question. If you keep the questions straightforward, you can ask eight of them in one minute.
However, of course most market research survey questions are not simple, and few of us can cram 80 questions into a 10-minute survey. Most market research surveys have a mixture of simple single choice questions, complex multiple-select questions, grid questions, open-end responses as well as numeric answers that need thought and mental calculation.
So the key to estimating market research survey length is knowing the equivalency of question-types vis-à-vis a prototypical short and simple question which takes just 7½ seconds to answer.
Why Does All Of This Matter?
As the cost of a survey – if you are doing it yourself or hiring an outside provider – is driven largely by time. The cost of designing, programming, testing, fielding as well as analysing data all depends on market research survey length. Finding respondents who are willing to participate, in addition to the incentives you need to pay them, depend on survey length also.
More crucially, how useful the data is to management could depend on survey length. Some surveys are too short and – when this happens – critical details go missing. Some surveys are far too long with so much data that you do not know what to do with it.
In addition, how good the data is may be dependent on survey length. Research demonstrates that data quality declines on surveys which are longer than 20 minutes. This means that a good rule of thumb is to aim for a market research survey that takes no more than 15 or 20 minutes to complete.
Survey Length Is Generally Not A Deciding Factor For Survey Participation
Just owing to the fact that the survey is long does not mean this will lead to heightened levels of dropouts. Once an individual makes the decision to take your market research survey, they tend to soldier on no matter how short or lengthy the survey is.
The insinuation here is that the first few questions set the tone for the rest of your market research survey. As respondents are most vulnerable to dropout at the beginning of a survey, it’s very important to pay particular attention to engage respondents here by preventing any survey dropout triggers. Questions which require extra reading or thinking need to be saved for later. Rather, make early survey questions easy to read, fill out as well as visually appealing.
How long can it go? Shorter surveys are better as opposed to longer surveys. They should not be longer than 15 minutes. Fatigue effects and poor data quality – and not survey participation — is the main concern when surveys become longer. People seem to have it in them to complete something they begin. However, if it goes on too long respondents focus on ‘finishing’ the task rather than providing thoughtful answers to your questions.
If you would like to learn more about market research then you need to do our Market Research Course. Follow this link to find out more.
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