DSM Digital School of Marketing - customer service
Customer service hacks to increase sales
Customer service is an integral facet of any business. This aspect of your business is about how you address your customers’ issues, help them with your product as well as make sure they’re happy with their purchase. But beyond that, customer service can also assist you with reaching your other…
DSM Digital School of Marketing- conversion rates
Why website owners need to worry about conversion rates
As a website owner are you irritated by low conversion rates? The heartening news is that you’re not the only one with this type of complaint. Companies in every single industry out there struggle with good web traffic as well as few conversions. This being said, the question that must…
DSM Digital School of Marketing - manager
What is a Sales Manager?
A sales manager is responsible for overseeing the sales that a business makes: If the business sells to consumers, it’s called a business-to-consumer (B2C) business. If the business sells to other businesses, it’s called a business-to-business (B2B) organisation. Sales managers set sales goals, design training programmes for sales representatives as…
DSM Digital School of Marketing-sales management
What is sales management?
The term ‘sales management’ refers to the coordination of people and resources to successfully produce the desired outcome. These long-term goals can cover a vast spectrum however, generally speaking, these are: Increased sales volume, Contribution to profits, and Continuous growth. To achieve these deliverables, sales managers have numerous responsibilities. These…

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