Transformation – true transformation – happens most often when we are faced with challenges. We have no option but rather to adjust to circumstances that affect us and adopt new behaviours which will keep us relevant and competitive in the next normal. COVID-19 was one of these circumstances, and countless people that now work from home is one example of why transformation – specifically digital transformation – is necessary now more than ever. This article will demonstrate to you what is the best way in order to adapt to the post-COVID era of customer interaction, and how to enact effective digital transformation in your organisation:
Challenges Posed By Covid-19
Overnight Virtualisation Of Workforce
Countless organisations have embraced the benefits of having remote workers, but working from home comes with its own unique array of challenges. For example, many workers did not have the adequate infrastructure or skills needed for remote work, like not having a computer or internet.
Infrastructure Overloads Are Common
Another common issue faced by businesses is infrastructure overload, where the drain on company resources due to, say, remoting in (like server space, internet bandwidth) can cripple the entire communications network. Emails might bounce, VOIP calls won’t come through, etc.
Limited Physical Interaction With Business
Not being able to go into the brick-and-mortar office physically or business has shown the importance of digitalising processes. The more which can be done virtually, the better should another COVID-like event come and force all of us back indoors.