Trust is the belief as well as confidence in the integrity, reliability and fairness of a person or organisation. Trust is an essential human value. Trust is the lubrication which makes sure that teams are kept functional when conflict arises. It is difficult to obtain and, if abused, is harder to salvage. If trust is destroyed, people will be asked to, or choose to, leave the organisation.
What Behaviours Destroy Trust?
- Competition between workers
- Lack of follow-through
- Not walking the talk
- Falsifying information
- Withholding praise
- Inconsistency and lack of predictability
Trust leads to more trust; distrust breeds more distrust. If you are wanting to gain your team’s trust you have to show that you trust and respect them. Team leaders should keep this in mind with every decision they make.
What Are The Different Dimensions Of Trust?
When making decisions in and for a team, a team leader should do the following:
- Act from a position of integrity so that everyone benefits.
- Be open and transparent. If certain sensitive information cannot be revealed, tell the members. Do not lie to them.
- Seek the best interests of the team.
- Keep team members informed by explaining decisions and policies.
- Provide constant and accurate feedback.
- Be honest and open about problems and your own limitations.
- Be available and approachable.
- Encourage and support team members’ ideas.
- Show that you are available and
approachable if they have any problems or need support or advice and that team members’ suggestions are considered in decision-making.